Shipping Policy
How Telyfsa handles dispatch and delivery of hardware products globally.
This Shipping Policy sets out how Telyfsa manages the dispatch, transportation, and delivery of enterprise IT hardware to customers worldwide. Please read this policy before placing an order. By confirming an order with us, you agree to the terms described below.
1. Geographic Coverage
Telyfsa ships enterprise hardware to business addresses across the globe. We maintain established logistics routes to major markets including Russia, Vietnam, the Middle East (UAE, Saudi Arabia, Qatar, Kuwait), Africa (Nigeria, Kenya, South Africa, and others), Europe, North America, and Southeast Asia. For any destination, we will confirm shipping feasibility and provide a freight cost estimate as part of your quotation.
Certain destinations may be subject to export control regulations, trade sanctions, or specific import restrictions. Telyfsa reserves the right to decline shipment to any destination where fulfilling the order would contravene applicable law.
2. Order Processing
Orders enter processing once payment has been received in cleared funds, or once agreed credit terms have been confirmed in writing. Standard processing time for stocked items is 1 to 3 business days. For items sourced to order or in high demand, processing time will be confirmed at the time of order acknowledgement. We will notify you promptly of any changes to the expected processing timeline.
3. Delivery Timelines
Estimated delivery timelines are provided with every order confirmation and are based on the destination country, shipping method selected, and current carrier schedules. These are estimates and not guaranteed delivery dates. International shipments are subject to customs clearance procedures, which may extend total transit time depending on the destination country's import requirements.
Telyfsa is not liable for delivery delays attributable to carrier operations, customs inspections, port congestion, adverse weather, or other circumstances beyond our reasonable control. We will provide updates where delays are communicated to us by the carrier.
4. Freight Costs and Incoterms
All freight costs are calculated based on shipment weight, volumetric dimensions, declared value, and destination. Freight charges are itemised within your quotation and confirmed in the order acknowledgement. For large volume orders, freight may be consolidated into the unit pricing by agreement; this will be clearly stated in writing.
Unless otherwise specified in writing, shipments are made on an EXW (Ex Works) or DAP (Delivered at Place) basis as agreed per order. Risk of loss or damage transfers to the customer at the point specified by the agreed Incoterm. Customers are responsible for all import duties, taxes, customs clearance fees, and compliance with destination country import regulations.
5. Packaging and Handling
All enterprise hardware is shipped in its original manufacturer packaging wherever available, supplemented by additional protective materials appropriate for international transit. We do not remove or modify original product packaging. For fragile or high-value items such as GPU cards and server components, shipments may include additional foam, anti-static, or custom crating as required.
6. Shipment Tracking
Upon dispatch, Telyfsa will provide shipment tracking information via email or WhatsApp, including the carrier name, tracking number, and a link to the carrier's tracking portal. For multi-carton shipments, all tracking references will be provided. We will follow up proactively if tracking events indicate an unexpected delay or exception.
7. Damaged Shipments
If goods arrive with visible damage to the outer packaging, you must note the damage on the carrier's delivery receipt at the time of delivery and retain all packaging materials. Please notify Telyfsa within 48 hours of receipt by contacting us at [email protected] or WhatsApp +91 74001 80696, accompanied by photographs of the damage. Failure to report visible damage within this window may affect your ability to make a successful claim.
Where Telyfsa has arranged the carrier and damage occurred in transit, we will manage the carrier claim process on your behalf and arrange replacement or credit as appropriate.
8. Lost Shipments
If a shipment does not arrive within the expected delivery window and tracking shows no movement for more than 5 business days, please contact us immediately. Claims for lost shipments must be raised within 14 days of the original estimated delivery date. We will initiate a carrier trace and keep you informed throughout the investigation.
9. Refused or Undeliverable Shipments
If a shipment is refused by the recipient or returned to us as undeliverable due to an incorrect address, unavailability of the recipient, or import refusal, any re-delivery or return freight costs will be charged to the customer. Refused shipments that result in a return will be treated in accordance with our Refund Policy, and applicable restocking and freight charges will apply.
10. Contact
For all shipping-related enquiries, please contact us at [email protected] or via WhatsApp at +91 74001 80696. We aim to respond to all logistics queries within one business day.