Privacy Policy

Last updated: May 2025

This Privacy Policy describes how Telyfsa ("we", "our", "us") collects, uses, stores, and protects the personal information of individuals who visit telyfsa.com or interact with our services. By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in compliance with applicable data protection regulations.

1. Information We Collect

We collect personal information in two ways:

Information you provide directly

• Full name, business email address, and phone number submitted through our contact or enquiry forms
• Company or organisation name and your country or region
• The subject and content of your enquiry or message
• Any additional information you voluntarily include in your communications with us

Information collected automatically

• IP address and general geographic location (country/city level)
• Browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Technical error logs for website diagnostics

Automatically collected information is used solely for website security, performance optimisation, and aggregate analytics. It is not linked to your personal identity.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your hardware quotes, project enquiries, and general questions
• To process, confirm, and fulfil orders placed with us
• To send order updates, tracking information, and relevant correspondence related to your engagement with us
• To improve the quality and relevance of our website and services
• To comply with legal, regulatory, and contractual obligations

We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We will never use your contact details to send unsolicited promotional communications unrelated to your enquiry.

3. Data Storage and Security

Your personal information is stored on servers protected by SSL/TLS encryption and industry-standard access controls. We apply technical and organisational safeguards to protect your data against unauthorised access, disclosure, alteration, or loss. Access to personal data within our organisation is restricted to personnel who require it to handle your enquiry or order.

While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be 100% secure. If you have concerns about a specific data interaction, please contact us directly.

4. Third-Party Services

We may use the following third-party tools or services that may process limited data about website visitors:

• Cloudflare Turnstile: Used to protect our contact form from automated abuse. Cloudflare processes challenge data in accordance with its own privacy policy.
• FormSubmit: Used to route contact form submissions to our inbox securely. Submitted data is transmitted to our team and not retained by FormSubmit beyond delivery.
• Analytics tools: We may use privacy-focused analytics to understand aggregate traffic patterns. No personally identifiable information is shared with analytics providers.

We carefully select third-party service providers and do not share your personal data with any party that does not need it to facilitate our service delivery.

5. Cookies

This website may use cookies, which are small data files stored on your device, to support website functionality and improve browsing experience. We do not use cookies for advertising or cross-site tracking. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to maintain business records, comply with legal obligations, and resolve any disputes. Enquiry data that does not result in an order is typically retained for up to 12 months. Order-related data is retained in accordance with applicable accounting and commercial law requirements.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 calendar days.

8. International Transfers

As a globally operating business, your data may be processed by team members or systems located outside your country of residence. We take appropriate steps to ensure that any international data transfers comply with applicable regulations and that your data remains protected to the same standard described in this policy.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Significant changes will be communicated through a notice on our website where feasible.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach us at:

• Email: [email protected]
• WhatsApp: +91 74001 80696